Maintenance Mode

Maintenance Mode puts a facility into a controlled state during scheduled operational work such as repairs, recalibrations or tests. While it is on, the platform doesn't generate noise with alarms or run automation rules while staff are working on the devices.

What it does

• Blocks new alarms: configured alerts don't create alarms while the facility is in maintenance, even if their conditions are met.
• Keeps active alarms open: alarms that were already open when maintenance started are not closed automatically, even if their closing conditions are met. They are evaluated again when the facility returns to Active.
• Blocks Actions: automation rules triggered by an endpoint of this facility don't run during maintenance.
• Keeps a log: every Active ↔ Maintenance transition is stored in the facility history, with the start date, the duration, the user who made the change and the reason.

How to turn it on

In Client Configuration → Facilities → Facilities, choose Edit in the menu (⋮) of the facility and open the Operational Status tab.

1. Turn on the Put in maintenance toggle. A confirmation dialog opens.
2. Optionally fill in Reason, so you know later why the facility was put in maintenance.
3. Optionally fill in Auto-revert timeout (hours). If you leave it at 0 or empty, the facility stays in maintenance until an operator switches it back. With a value above 0, the platform returns it to Active automatically when the time runs out.
4. Press Confirm in the dialog.
5. Press Save at the bottom of the facility form to apply the change. If you cancel or leave without saving, the facility stays Active.

How to return to Active

On the same Operational Status tab, turn off the toggle and press Save. The change is logged in the history and the alarm engine goes back to processing events as usual.

Status history

The History section of the Operational Status tab lists every transition, with these columns:

• START and END: when each period started and ended.
• DURATION: total length of the period (hours and minutes).
• ACCOUNT: the user who made the change.
• REASON: the reason entered, if any.

Periods show as Active (green) or Maintenance (orange, with a wrench icon) badges. The history lets you audit interventions and calculate real availability.

Visual indicators

• While a facility is in Maintenance, its name in the platform's top selector shows a small wrench icon 🔧.
• The green Active badge on the Operational Status tab turns into an orange Maintenance badge for as long as maintenance lasts.

Things to keep in mind

• Maintenance is per facility. If a client has several facilities, each one is managed separately.
• Sensor data is still received and stored as usual. Maintenance Mode only affects alarm generation and rule execution, not data ingestion.
• Manual notifications sent from the UI are not affected. Only automatic ones coming from alerts and actions are blocked.
• If an alarm was open when maintenance started and its closing condition is met during maintenance, the alarm stays open. It closes after the facility returns to Active, when the next data point confirms the closing condition.